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Writer's pictureUCG

🇭🇰 UCG performed AIoT transformation for The Bay Hub

Enhancing Customer Experience and Boosting Traffic to Retail and Property Spaces through AI and IoT Connectivity


Date: 25.09.2024


UrbanChain Group is pleased to announce the successful transformation of the Grade-A office building, The Bay Hub (formerly Goldin Financial Global Centre), by implementing our state-of-the-art AI and IoT-powered touchless parking solutions. Amid challenging times for drivers, retailers, and real estate owners, we have turned obstacles into opportunities by leveraging connectivity and advanced technology to redefine the customer journey.


1. Overview of the Transformation


(1) Project Background

In collaboration with property investment giants PAG and Mapletree, and managed by JLL Hong Kong (JLL), The Bay Hub has opened its parking facilities to touchless access for both car and motorcycle drivers, as well as their passengers. This initiative aims to enhance customer experience, drive more traffic to retail and property spaces, and maintain the location's branding.


(2) Key Features Implemented

  • Touchless Parking for Cars and Motorcycles

    • Seamless entry and exit without the need to stop at gates.

  • White-Label Web App & Parkingbnb Integration

    • Customized web application for users to register vehicles and payment methods.

  • Dashboard with Real-Time Analytics

    • Operators can monitor and analyze parking usage remotely.

  • Variable Pricing by Vehicle Type

    • Automated recognition of vehicle type to apply appropriate charges.

  • Loading Bay Management

    • Efficient coordination of loading and unloading activities.

  • Custom Occupancy Screen

    • Real-time display of parking availability.

  • LED Screens with Dynamic Promotions and Customer Greetings

    • Personalized messages and promotional content for visitors.

  • EV Charging Stations

    • Integration with electric vehicle charging solutions.

  • Centralized Remote Management

    • Remote control and monitoring of all parking operations.

  • Exit-Only Double-Deck Multi-Payment Kiosk

    • Supports various payment methods for users without the app.


(3) Collaborative Efforts and Acknowledgments

We extend our sincere gratitude to PAG and Mapletree for entrusting us with this asset transformation. Special thanks to JLL Hong Kong (JLL) for their seamless deployment support. We also appreciate AlipayHK (Alipay) for enhancing the payment experience and providing subsidies to landlords and retailers. Our thanks to HKT and CLP for supplying connectivity and energy for the EV charging stations.


2. Experience the Transformation

We invite everyone to witness this redefined destination experience. Please watch our video to see the transformation in action:


3. About UrbanChain Group

UrbanChain Group is a leading provider of smart parking solutions, utilizing AI and IoT technologies to create seamless and efficient parking experiences. With over 50 installations primarily in Hong Kong, we are committed to transforming parking spaces into future mobility hubs and contributing to sustainable urban mobility.

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