Enhancing Customer Experience and Boosting Traffic to Retail and Property Spaces through AI and IoT Connectivity
Date: 25.09.2024
UrbanChain Group is pleased to announce the successful transformation of the Grade-A office building, The Bay Hub (formerly Goldin Financial Global Centre), by implementing our state-of-the-art AI and IoT-powered touchless parking solutions. Amid challenging times for drivers, retailers, and real estate owners, we have turned obstacles into opportunities by leveraging connectivity and advanced technology to redefine the customer journey.
1. Overview of the Transformation
(1) Project Background
In collaboration with property investment giants PAG and Mapletree, and managed by JLL Hong Kong (JLL), The Bay Hub has opened its parking facilities to touchless access for both car and motorcycle drivers, as well as their passengers. This initiative aims to enhance customer experience, drive more traffic to retail and property spaces, and maintain the location's branding.
(2) Key Features Implemented
Touchless Parking for Cars and Motorcycles
Seamless entry and exit without the need to stop at gates.
White-Label Web App & Parkingbnb Integration
Customized web application for users to register vehicles and payment methods.
Dashboard with Real-Time Analytics
Operators can monitor and analyze parking usage remotely.
Variable Pricing by Vehicle Type
Automated recognition of vehicle type to apply appropriate charges.
Loading Bay Management
Efficient coordination of loading and unloading activities.
Custom Occupancy Screen
Real-time display of parking availability.
LED Screens with Dynamic Promotions and Customer Greetings
Personalized messages and promotional content for visitors.
EV Charging Stations
Integration with electric vehicle charging solutions.
Centralized Remote Management
Remote control and monitoring of all parking operations.
Exit-Only Double-Deck Multi-Payment Kiosk
Supports various payment methods for users without the app.
(3) Collaborative Efforts and Acknowledgments
We extend our sincere gratitude to PAG and Mapletree for entrusting us with this asset transformation. Special thanks to JLL Hong Kong (JLL) for their seamless deployment support. We also appreciate AlipayHK (Alipay) for enhancing the payment experience and providing subsidies to landlords and retailers. Our thanks to HKT and CLP for supplying connectivity and energy for the EV charging stations.
2. Experience the Transformation
We invite everyone to witness this redefined destination experience. Please watch our video to see the transformation in action:
3. About UrbanChain Group
UrbanChain Group is a leading provider of smart parking solutions, utilizing AI and IoT technologies to create seamless and efficient parking experiences. With over 50 installations primarily in Hong Kong, we are committed to transforming parking spaces into future mobility hubs and contributing to sustainable urban mobility.
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